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Policies at Petra Star Boutique

Transparency and Care

At Petra Star Boutique, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read about them below and contact us with any questions you may have.

Shipping & Delivery

At Your Service

Most items are made to order and will take 3 weeks before shipping. If you have a special date in mind, please contact us before you purchase to guarantee arrival of your item. If an item is in stock, it will ship within 24 hours of your order. 

 

Domestic Shipping: Insured shipping within the United States is Free. We ship all domestic packages via USPS first class mail for items valued $999 or less. Items valued $1000 or more are shipped UPS 2nd Day Air and must be made to a physical address with an adult present to sign for the package. Shipping upgrades are available. 

 

If a package has not been received a claim may be opened after 7 business days to track missing mail. You may request an alternative shipping method but will be charged the difference in the shipping price. To file a claim, USPS priority mail express can begin 7 business days after ship date. USPS priority, insured and registered mail claims can begin 15 business days after ship date. Claims are made by the shipper and the shippee will be notified throughout the process. 

Damaged Items via shipping - If an item arrives damaged, contact us immediately at petrastarboutique@gmail.com and we will provide a prepaid shipping label. Once the item is returned and received, a full refund will be issued. 

International Shipping prices will vary based on the value of item(s) and shipping company. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. All international orders are shipped via UPS or DHL. All packages shipped by Petra Star Boutique are fully insured for their purchased price. When your item is ready to ship, an email will be provided by GoShippo on behalf of PSB containing your tracking information. GoShippo is a third party shipping company that secures and insures your shipment. 

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Returns

A Few Short Steps

We gladly accept returns within 14 days, exchanges within 30 days, and cancellations within 1 hour of your order.


Returns: Hassle free returns within 14 days of delivery. Please email at petrastarboutique@gmail.com for a pre-paid shipping label with shipping instructions.


A refund will be issued upon receipt of returned item in its original condition, minus the shipping charges and any fee incurred for modifications or sizings. 

Warranty Information

Our Store Policy

PSB offers a free lifetime warranty on all of our jewelry against any manufacturing defects. If you experience any problem with your purchase, you are welcome to ship it back to us for evaluation. If we deem the problem a manufacturing issue, PSB will repair the item at no expense to the customer. The warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase. Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. Any repairs or work not done by PSB will void our warranty. We stress the importance in choosing jewelry that is appropriate for your lifestyle.

Privacy Policy

Your Data is Safe

Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies only. We will NEVER sell or share your details to any third party. Petra Star Boutique may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on Petra Star Boutique are strictly confidential

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